Refund policy


1. Returns, Exchanges & Cancellations

We do not accept returns, exchanges, or order cancellations due to customer preference, except where required by applicable law.
Customers located in jurisdictions where a statutory right of withdrawal applies (including the European Union) may exercise those rights in accordance with applicable law. Nothing in this policy limits any mandatory consumer rights.

Returns, exchanges, or refunds will not be accepted for any of the following reasons:

  • Ordering the wrong item
  • Change of mind
  • No longer wanting the item
  • Customer-requested cancellation after an order has been placed
  • Card centering
  • Minor scratches, whitening, print lines, print imperfections, cutting variations, or manufacturing defects
  • Minor scratches, dents, scuffs, creases, or imperfections on PSA cases, booster boxes, booster packs, shrink wrap, or product packaging
  • Manufacturer production variations
  • Differences in color caused by photography or monitor settings
  • Changes in market value after purchase
  • Returns for collection, investment, or resale purposes

Unless otherwise stated, all cards are sold according to our grading standards. The conditions listed above are not considered defects and are not eligible for returns, exchanges, or refunds.

2. Incorrect Items or Defective Products

We will only accept returns or exchanges if:

  • We shipped the wrong item.
  • The quantity received is incorrect.
  • The item has a significant defect that differs materially from the product description.

Please contact us within 7 days of delivery regarding incorrect or defective items, except where a longer period is required by applicable law.

Requests made after this period may not be accepted.

All claims are subject to our review and approval.

3. Return Requirements

To qualify for a return, all of the following conditions must be met:

  • The return has been approved by us.
  • You contact us within the applicable return period.
  • The product is returned with all original accessories, packaging, and bonus items.
  • The product remains in substantially the same condition as when delivered.

Unauthorized returns may be refused.

4. Refunds

Refunds will only be issued after the returned item has been received, inspected, and approved by us.

Refunds will be processed using the original payment method whenever possible.

To the extent permitted by applicable law, the following charges are non-refundable:

  • Shipping fees
  • Import duties
  • Import taxes
  • Customs clearance fees
  • Payment processing fees
  • Any other costs incurred by the customer

5. International Shipping & Import Duties

All international orders are shipped under DDU (Delivered Duty Unpaid) terms.

Customers are solely responsible for all:

  • Import duties
  • Customs duties
  • VAT, GST, or other import taxes
  • Customs brokerage or clearance fees
  • Any other charges imposed by the destination country

Customers are responsible for checking their country's import regulations before placing an order.

6. Refused Delivery & Unclaimed Packages

To the extent permitted by applicable law, refunds will not be provided if an order is returned or disposed of due to:

  • Refusal to pay customs duties or import taxes
  • Refusal to accept delivery
  • Failure to collect the package
  • Incorrect shipping address provided by the customer
  • Expired carrier holding period
  • Any other customer-related reason

If the package is returned to us and the customer requests reshipment, additional shipping costs and any related fees must be paid by the customer.

7. Shipping Damage or Loss

Loss or damage during transit will be handled in accordance with the shipping carrier's policies.

Our liability shall not exceed the compensation provided by the shipping carrier.

8. PSA Graded Cards

PSA graded cards are sold based on PSA's official grading standards.

Minor scratches, scuffs, or manufacturing imperfections on the PSA case are not grounds for returns, exchanges, or refunds.

9. Single Cards

Unless otherwise stated, all single cards are sold as collectible or playable items according to our grading standards.

Returns, exchanges, or refunds will not be accepted due to:

  • Centering
  • Minor scratches
  • Whitening
  • Print lines
  • Print imperfections
  • Cutting variations
  • Other minor manufacturing characteristics

The above does not affect any mandatory consumer rights that may apply under applicable law.
Nothing in this policy is intended to limit or exclude any consumer rights that cannot legally be waived under applicable law. Where mandatory consumer protection laws apply, including statutory rights of withdrawal, those rights will prevail over this policy.