Frequently Asked Questions
Will I have to pay customs duties?
Yes, any customs duties, taxes, or import fees are the responsibility of the buyer.
These charges are not included in our shipping costs and must be paid to the shipping carrier (FedEx / EMS) upon delivery of your package.
Please check your country's customs policies for details.
Do you ship worldwide?
Yes! We ship to most countries worldwide from our warehouse in Tokyo, Japan.All orders are shipped via FedEx or EMS with full tracking.Shipping options and rates will be displayed at checkout.
Are all cards authentic Japanese products?
Absolutely. We source exclusively from official Japanese distributors and trusted local retailers. Every sealed product is factory sealed and every single card is hand-checked.
How are cards packaged?
Singles are sleeved, placed in toploaders and shipped in rigid card-safe mailers. Sealed boxes are wrapped in bubble cushioning inside sturdy double-wall cartons.
How long does delivery take?
FedEx typically takes3–5 business days, while EMS takes about5–10 business daysdepending on your country. All orders include full tracking.
Can I cancel my order or return an item?
You can cancel your order at any time before it ships. However, due to the nature of international shipping, we generally do not accept returns, exchanges, or cancellations once the item has been shipped. If there is a problem with your order, please contact us.
What if my package is lost or damaged during transit?
Don't worry. All our shipments are fully tracked and insured. In the rare event that your package is lost or damaged, we will work with the shipping carrier (FedEx / EMS) to resolve the issue and provide a full refund or replacement.